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Refund Policy

Made-to-Order 

Due to the bespoke and made-to-order nature of these items, we do not accept returns, exchanges, or cancellations once an order has been placed.

 

Please ensure that all sizing, preferences, and details are carefully reviewed before confirming your order.

Ready-to-Wear

We accept returns on ready-to-wear items under the following conditions:

 

  • Items must be returned within 14 days of delivery

  • Items must be unworn, unused, and in original condition

  • All original tags and packaging must be intact

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Once the return is received and inspected, we will process your refund.

 

Please note:

 

  • Return shipping costs are the responsibility of the customer unless the item is faulty

  • Original shipping costs are non-refundable

 

We do not offer Exchanges.

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For full Terms & Conditions, click here.

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To initiate the Return please contact us on support@ketimonro.com

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